退款政策

退款政策

退款政策

除非在以下所列明的情況的規限下,所有訂單一旦成功確立,將不可取消、退款或換貨。如閣下因以下(a)至(d)項所列明的任何一項原因而終止合約,整份合約將即時終止,而我們將就尚未提取的任何產品向閣下提供全額退款。該等原因包括:

(a) 我們已告知閣下,閣下已訂購的某款產品的價格或描述出錯,而閣下不欲繼續訂購;

(b) 因超出我們的控制範圍的事件,導致相關產品的供應出現明顯延誤的風險,並且無法供應產品;

(c) 我們已因技術原因而中止供應相關產品,或已通知閣下我們將因技術原因而中止供應該等產品,而在這兩種情況下,該等產品均無法供應;或

(d) 閣下因我們作出的某種錯誤行為而擁有終止合約的法律權利。

如您發現您的包裹內容與訂單不符,請您在收貨後48小時內與網店客服聯繫,超出時效可能無法退換。

為令閣下根據上述政策行使退貨的權利,閣下必需將同一份訂單中的所有產品 (一件或多件),連同閣下於同一份訂單中獲贈的所有贈品悉數退還。我們將透過閣下用以付款的方式就閣下為相關產品所支付的港幣 (HK$) 金額向閣下提供退款。我們將於閣下成功提交訂單當天起計的90天內,向閣下發放應付的任何退款。

Refund Policy


Subject to the circumstances set out below, all orders once successfully made cannot be cancelled, refunded nor exchanged. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or

(d) you have a legal right to end the contract because of something we have done wrong.

If you find that the package received doesn't match with your order, please contact our customer service within 48 hours after receiving the package. The package may not be able to be refunded/exchanged after 48 hours.

In order to exercise your right of return in accordance with the aforesaid policy, you must return all the product(s) in the same order and all gifts received along with the same order. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment. We will make any refunds due to you within 90 days from your order day.