銷售條款

銷售條款

銷售條款

1. 本條款

1.1 本條款的涵蓋範圍

本條款涵蓋我們向閣下供應產品時所遵從的條款及細則。「我們」指UNIFYXP.COM,註冊公司為CATHAY DIGITAL COMPANY LIMITED,公司註冊編號為2474088,註冊辦公室位於Room 702, 7/F, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong.為免存疑,閣下於UNIFYXP.COM提交的訂單,為閣下與UNIFYXP.COM訂立之合約,而並非與歐萊雅香港有限公司所訂立之合約。歐萊雅香港有限公司將無需就本條款向閣下負上法律責任。

1.2 閣下應閱讀本條款的原因

請閣下於向我們提交閣下的訂單前仔細閱讀本條款。本條款向閣下闡述我們的背景、我們將向閣下提供產品的方式、閣下及我們能夠更改或終止合約的方式、如有疑難時的處理方法,以及其他重要資訊。如閣下認為本條款存有謬誤,請聯絡我們以便討論。

1.3 語言

本條款只備有英文及中文版本。任何其他語言均不適用於本條款。如英文及中文版本有任何歧義,概以英文版本為準。


2. 關於聯絡方法

2.1 我們可能聯絡閣下的方式

如我們有需要聯絡閣下,我們將致電閣下或透過閣下於訂單中向我們提供的電話號碼發送短訊或電郵地址發送電郵,以向閣下發送書面通知。

2.2 「書面」包括電郵及手機短訊

當我們於本條款中使用「書面」或「書寫」字眼時,該等字眼所指涉的情況均包括電郵及手機短訊。


3. 我們與閣下的合約

3.1 我們將接納閣下的訂單的方式

當成功為貨品付款後,我們將接納閣下的訂單,而閣下與我們之間的合約將於此時即告存在。當成功為貨品付款後,閣下於正常情況下將會被導向至表示付款成功的頁面,閣下的訂單會被列為「已預訂產品」。除非在以下第5.1條、第6條及第9條所列明的情況的規限下,所有訂單一旦成功確立,將不可取消、退款或換貨。

3.2 如我們無法接納閣下的訂單

如我們無法接納閣下的訂單,系統在正常情況下將會顯示預設的登陸頁面,表示相關訂單並未確立,而我們將不會就相關產品向閣下收取款項。這可能是因為相關產品缺貨、我們的資源因意料之外而我們無法合理計劃的情況而出現限制、閣下的信用卡出現任何資金問題、或我們已發現相關產品的價格或描述出錯。

3.3 閣下的交易編號

成功完成交易後,我們會向閣下的訂單指派一個交易編號,並會於我們收到閣下提出的訂單請求時將該交易編號告知閣下。每當閣下就有關閣下的訂單的事宜聯絡我們時,如閣下能夠將閣下的交易編號告知我們,將有助我們進一步協助閣下。


4. 我們的產品

4.1 產品實物可能與其圖片略有出入

我們的網站上的產品圖像只供用作描述用途。儘管我們已盡力令該等圖像顯示精確的產品色彩,我們無法保證某部裝置的色彩顯示能夠準確反映產品的真實色彩。閣下訂購的產品可能與該等圖像略有出入。

4.2 產品實物的包裝可能有所出入

產品實物的包裝可能與我們的網站上的圖像所顯示的包裝有所出入。


5. 提供產品

5.1 我們對所有超出我們的控制範圍以外的延誤概不負責

如我們的產品供應受到超出我們的控制範圍以外的事件影響而有所延誤,我們將盡快聯絡閣下,以讓閣下知悉該等情況,而我們亦將採取步驟,以將延誤的影響降至最低。在我們如此行動的前提下,我們將不會對該等事件所導致的一切延誤負上法律責任,惟如有重大延誤的風險,閣下可聯絡我們以終止合約,並就閣下已付款惟尚未收取的任何產品獲得退款。

5.2 閣下需對貨品負責的時點

由閣下購買產品交易完成後起,該件產品將歸屬於閣下的責任範圍。

5.3 閣下擁有貨品的時點

一旦我們收取全數貨款,閣下即擁有與之相關的產品。

5.4 我們可能中止向閣下供應產品的原因

我們可能需要中止供應某款產品,以便:

(a) 處理技術問題或作出輕微的技術修改;或

(b) 更新產品以反映相關法例及監管要求的變更。

5.5 如我們中止供應產品時閣下擁有的權利

我們將預先聯絡閣下,以告知閣下我們將中止供應某款產品,除非相關問題急需處理或屬緊急情況。如我們已中止供應某款產品,或告知閣下我們將中止供應某款產品,閣下可聯絡我們以終止與該等產品相關的合約,而在這兩種情況下,該等產品均不會供應,而我們亦將退還閣下已預先為該等產品支付的任何款項。


6. 閣下終止合約的權利

6.1 閣下可終止與我們的合約的時點

閣下可根據本條文,於閣下收貨前,終止閣下與我們的整份合約 (即訂單的全部而並非部分)。閣下於終止合約時擁有的權利,將視乎閣下已訂購的產品、該等產品存有任何問題與否、我們的表現,以及閣下決定終止合約的時點:

(a) 如閣下已訂購的產品被錯誤描述,閣下可能擁有終止合約的法律權利(或將該等產品替換,或獲退回閣下已支付的部分或全部金額),見第9條;以及

(b) 如閣下因我們已作出的某種行為,或我們已告知閣下我們將作出的某種行為,而欲終止合約,見第6.2條。

6.2 因我們已作出或將作出的某種行為而終止合約

如閣下因以下(a)至(d)項所列明的任何一項原因而終止合約,整份合約將即時終止,而我們將就尚未提取的任何產品向閣下提供全額退款,閣下亦可能有權獲取賠償。該等原因包括:

(a) 我們已告知閣下,閣下已訂購的某款產品的價格或描述出錯,而閣下不欲繼續訂購;

(b) 因超出我們的控制範圍的事件,導致相關產品的供應出現明顯延誤的風險,並且無法供應產品;

(c) 我們已因技術原因而中止供應相關產品,或已通知閣下我們將因技術原因而中止供應該等產品,而在這兩種情況下,該等產品均無法供應;或

(d) 閣下因我們作出的某種錯誤行為而擁有終止合約的法律權利。


7. 終止與我們的合約的方法

7.1 將閣下終止合約的意欲告知我們

如欲終止與我們的合約,請透過電話或電郵通知我們。請提供閣下的姓名、住址、閣下的訂單詳情,以及於許可的情況下提供閣下的電話號碼及電郵地址。

7.2 我們將向閣下提供退款的方式

我們將透過閣下用以付款的方式,就閣下為相關產品所支付的港幣 (HK$) 金額向閣下提供退款。

7.3 向閣下發放退款的時點

我們將於閣下成功提交訂單當天起計的90天內,向閣下發放應付的任何退款。


8. 如產品存有問題

8.1 將該等問題告知我們的方法

如閣下對產品有任何疑問或投訴,請透過電話或電郵聯絡我們。

8.2 閣下的法律權利概要

我們需根據法律責任,供應符合本合約內容的產品。本條款的所有內容均不會影響閣下的法律權利。

8.3 閣下退還拒絕接受的產品的責任

如閣下欲行使閣下拒絕接受已提取的產品的法律權利,閣下必需親自透過電話或電郵任何一種方式聯絡我們,以作安排。


9. 閣下於替換/退還貨品的權利

9.1 閣下可向我們替換或退還產品的時點

如閣下發現包裹內容與訂單不符,請在收貨後48小時內與網店客服聯繫,超出時效可能無法退換。

閣下一旦收取一件或多件產品,我們的退還及替換政策將適用於閣下。為令閣下根據上述政策行使退貨的權利,閣下必需將同一份訂單中的所有產品 (一件或多件),連同閣下於同一份訂單中獲贈的所有贈品悉數退還。


10. 價格及付款

10.1 尋找產品價格的位置

產品的價格,將為閣下於提交閣下的訂單時,於閣下的訂單頁面上所顯示的價格。價格以港幣 (HK$) 標示。我們採取一切合理而謹慎的措施,確保知會閣下的產品價格正確,惟請見第10.2條,了解如我們發現閣下訂購的產品之價格出錯時將會發生的情況。

10.2 如我們標示錯誤的價格時將會發生的情況

縱使我們已採取合理而謹慎的措施,我們所銷售的部分產品所標示的價格不正確的情況總有可能發生。如於閣下提交訂單當天,某款產品的正確價格低於我們於當天所陳述的價格,我們將收取較低的金額。如於閣下提交訂單當天,某款產品的正確價格高於向閣下陳述的價格,我們將於接納該訂單後聯絡閣下,以向閣下提供全額退款。如我們已接納並處理閣下的訂單,而該等訂單當中牽涉明顯無疑的錯誤標價,而閣下應能於合理情況下辨認該等標價錯誤,我們將可能終止合約,並向閣下退還閣下已支付的任何款項;而如閣下已提取相關產品,則我們將根據我們的退還及替換政策,要求退還已由閣下提取的任何貨品 (見第9條)。

10.3 閣下必需付款的時點及閣下必需採用的付款方式

我們接受透過閣下的付款,包括: Visa、MasterCard、 American Express、Apple Pay 、支付寶 、支付寶HK及微信支付。閣下必須於活動網頁中提交訂單時為產品付款。

10.4 如閣下認為商品收據出錯時應採取的行動

如閣下認為商品收據出錯,請盡速聯絡我們,以讓我們知悉該等情況 。


11. 我們對於閣下所遭受的損失或損害而負上的責任

11.1 我們將對於由我們導致而可預料的損失或損害負上責任

如我們無法遵從本條款,我們需對因我們違反本合約,或因我們無法利用合理而謹慎的措施及技術而導致的可預料結果,而令閣下所遭受的損失或損害負上責任,惟我們對於無法預料的任何損失或損害概不負責。如損失或損害明顯將會發生,或如我們及閣下於締結合約時均知曉該等損失或損害有可能發生,例如閣下於銷售過程中曾就該等損失或損害與我們討論,則該等損失或損害均屬可預料。

11.2 我們不會於違法的情況下以任何方式限制或豁免我們需向閣下負上的法律責任

此等法律責任包括因我們的疏忽或我們的員工、代理人或分包商的疏忽而導致的死亡或人身傷害;詐騙或以欺詐方式作出的失實陳述;有關產品違反閣下的法律權利;以及不遵從《貨品售賣條例》(第26章) 的產品。

11.3 我們對於商業損失概不負上任何法律責任

我們供應的產品只供於家居作私人用途使用。如閣下使用該等產品以達到任何商貿、商業或轉售目的,我們將無需就任何盈利損失、商業損失、業務中斷或失去商業機會而向閣下負上法律責任。


12. 我們可能使用閣下的個人資料的方式

閣下的個人資料只會根據 私隱政策用作訂單確認及聯絡閣下產品運送安排之用。


13. 其他重要條款

13.1 任何其他人士於本合約下均不擁有任何權利。本合約僅存在於閣下與我們之間。任何其他人士均不得擁有執行本合約任何條款的任何權利。閣下與我們均無需取得任何其他人士的同意,方可終止合約或對本條款進行任何修改。

13.2 如法院判定本合約的某部分違法,其餘部分仍將繼續生效。本條款的每個段落均獨立運作。如任何法院或相關機關決定任何該等段落違法,其餘段落將繼續具有完全的效力及作用。

13.3 即使我們於執行本合約時有所延遲,我們仍能於日後執行。如我們並未馬上強制閣下,進行閣下需要按照本條款的要求所進行的任何事宜,或如我們延遲就閣下違反本合約的行為而對閣下採取行動,並不將意味閣下無需進行該等事宜,亦不妨礙我們於日後向閣下採取行動。

13.4 法律及司法管轄權。本條款須受香港法律管轄,而香港法院擁有解決閣下與我們之間的任何爭議的司法管轄權。

13.5 完整協議。本條款連同我們現時於網頁中顯示的產品價格、系列詳情、聯絡詳情及私隱政策,構成我們就向閣下供應產品的事宜而列出的完整協議。


Terms of Sales

1. THESE TERMS

1.1 What these terms cover.

These are the terms and conditions on which CATHAY DIGITAL COMPANY LIMITED (company no. 2474088), whose registered office is at Room 702, 7/F, Fu Fai Commercial Centre, 27 Hillier Street, Sheung Wan, Hong Kong (referred to in these terms and conditions as “we” or “UNIFYXP.COM”) supplies products to you. For the avoidance of doubt, when you place an order with UNIFYXP.COM, you are entering into a contract with UNIFYXP.COM, and not with L’Oreal Hong Kong Limited. L’Oreal Hong Kong Limited will have no liability to you for any matters arising under these terms and conditions.

1.2 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

1.3 Language.

These terms are only available in English and Chinese. No other languages will apply to these terms. In the event of a discrepancy between the English and Chinese versions, the English version shall prevail.


2. HOW TO CONTACT YOU

2.1 How we may contact you. If we have to contact you, we will do so by telephone or writing to you via SMS at the telephone number or email at the email address you provided to us in your order.

2.2 “Writing” includes emails and SMS. When we use the words “writing” or “written” in these terms, this includes emails and SMS.


3. OUR CONTRACT WITH YOU

3.1 How we will accept your order. Our acceptance of your order will take place when payment for the goods is made successfully, at which point a contract will come into existence between you and us. Once payment for the goods is made successfully, you would normally be directed to a page indicating payment success and your “Order” page would list your order as “Ordered Items”. Subject to the circumstances set out in clauses 5.1, 6 and 9 below, all orders once successfully made cannot be cancelled, refunded nor exchanged.

3.2 If we cannot accept your order. If we are unable to accept your order, a landing page indicating that the order has not been placed will normally appear in default and we will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because of any credit issue on your credit card, because we have identified an error in the price.

3.3 Your transaction ID. We will assign a transaction ID to your order and tell you what it is when we receive your order request. It will help us if you can tell us your transaction ID whenever you contact us about your order.


4. OUR PRODUCTS

4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.

4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.


5. PROVIDING THE PRODUCTS

5.1 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control, then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not collected.

5.2 When you become responsible for the goods. A product will be your responsibility upon order confirmation.

5.3 When you own goods. You own a product once we have received payment in full.

5.4 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:

(a) deal with technical problems or make minor technical changes; or

(b) update the product to reflect changes in relevant laws and regulatory requirements.

5.5 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it, and in each case the product is not available, and we will refund any sums you have paid in advance for the product.


6. YOUR RIGHTS TO END THE CONTRACT

6.1 When you can end your contract with us. You may end your whole contract (i.e. the whole, but not part of an order) with us before you received the products in accordance with this clause. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:

(a) If what you have bought is misdescribed you may have a legal right to end the contract (or to get the product replaced or to get some or all of your money back), see Clause 9; and

(b) If you want to end the contract because of something we have done or have told you we are going to do, see Clause 6.2.

6.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at (a) to (d) below the whole contract will end immediately and we will refund you in full for any products which have not been collected and you may also be entitled to compensation. The reasons are:

(a) we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;

(b) there is a risk that supply of the products may be significantly delayed and is not available because of events outside our control;

(c) we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, and in each case the products are not available; or

(d) you have a legal right to end the contract because of something we have done wrong.


7. HOW TO END THE CONTRACT WITH US

7.1 Tell us you want to end the contract. To end the contract with us, please let us know by phone or email. Please provide your name, home address, details of your order and your phone number.

7.2 How we will refund you. We will refund you the price you paid in Hong Kong Dollars (HK$) for the products by the method you used for payment.

7.3 When your refund will be made. We will make any refunds due to you within 90 days from your order day.


8. IF THERE IS A PROBLEM WITH THE PRODUCT

8.1 How to tell us about problems. If you have any questions or complaints about the product, please contact us by phone or email.

8.2 Summary of your legal rights. We are under a legal duty to supply products that are in conformity with this contract. Nothing in these terms will affect your legal rights.

8.3 Your obligation to return rejected products. If you wish to exercise your legal rights to reject products you have collected, please contact us in person for arrangement by phone or email.


9. YOUR RIGHTS TO EXCHANGE/RETURN GOODS

9.1 When you can exchange or return products with us.

If you find that the package received doesn't match with your order, please contact our customer service within 48 hours after receiving the package. The package may not be able to be refunded/exchanged after 48 hours.

Once you have received the product(s), our return and exchange policy in force from time to time will apply. In order to exercise your right of return in accordance with the aforesaid policy, you must return all the product(s) in the same order and all gifts received along with the same order.


10. PRICE AND PAYMENT

10.1 Where to find the price for the product. The price of the product will be the price indicated on your order pages when you placed your order. The price is quoted in Hong Kong Dollars (HK$). We take all reasonable care to ensure that the price of the product advised to you is correct. However please see Clause 10.2 for what happens if we discover an error in the price of the product you order.

10.2 What happens if we got the price wrong. It is always possible that, despite our reasonable care, some of the products we sell may be incorrectly priced. Where the product’s correct price at your order date is less than our stated price at your order date, we will charge the lower amount. If the product’s correct price at your order date is higher than the price stated to you, we will contact you after acceptance of the order to provide you a full refund. If we accept and process your order where a pricing error is obvious and unmistakeable and could reasonably have been recognised by you as a mispricing, we may end the contract, refund you any sums you have paid and if you have collected the products, require the return of any goods collected by you in accordance with our return and exchange policy in force from time to time (see clause 9).

10.3 When you must pay and how you must pay. We accept payment including Visa, MasterCard American Express, Apple Pay, Alipay, Alipay HK and WeChat Pay. You must pay for the products at the time of placing the order on the Website.

10.4 What to do if you think an receipt is wrong. If you think an receipt is wrong, please contact us promptly to let us know.


11. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU

11.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.

11.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for products not compliant with the Sale of Goods Ordinance (Cap 26).

11.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.


12. HOW WE MAY USE YOUR PERSONAL INFORMATION

We will use your personal information in order confirmation and arrangement on delivery only in accordance with our privacy policy.


13. OTHER IMPORTANT TERMS

13.1 Nobody else has any rights under this contract. This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.

13.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

13.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

13.4 Governing Law and Jurisdiction. These terms shall be governed by Hong Kong law and the Hong Kong courts shall have jurisdiction to resolve any dispute between us.

13.5 Entire agreement. These terms together with our current price displayed on the Website, collection details, contact details, privacy policy, set out the whole of our agreement relating to the supply of products to you.